Member experience pulse
On the roadmap
Hear about access and service problems while you can still fix them.
Short pulse surveys after key moments, such as a first visit or a claim, so problems surface months before survey season.
What it will do
- Two or three questions after a visit, call or claim
- Routes unhappy responses to service recovery
- Trends by plan, region and provider group
For health plans. Scope is set with early partners and may change.
Built on the platform you’d already run for HRAs.
Same secure link, same member app, same form approvals, outreach rules and reporting. A new solution adds its own forms and rules, not a new vendor.